Prepared by: | Paresh Parmar |
Version: | 1.0 |
Effective Date: | June 3, 2024 |
Regular HDMI and HDMI 2.0 support a maximum bandwidth of 18Gbps, which helps run 4K videos at 60 FPS. However, the DP 1.4 offers a bandwidth of a massive 32.4 Gbps, taking the potential for quality to the next level.
There are multiple reasons behind the ‘No DP Signal from Your Device’ error. Here, we enlist the most common ones:
If the DisplayPort option is accessible but no signal appears on the screen, perform the following steps to resolve the issue.
Unplug and reconnect the DP cable to resolve the ‘No DP Signal From Your Device’ error. A loose cable is what usually causes the errors. A damaged DisplayPort, loose cable, or broken/substandard cable can all cause the ‘No DP signal from your device’ error. While at it, ensure no external material interferes with contact between the cable, your computer, and the DisplayPort display.
If changing the cable does not resolve the issue, restart your computer and the external display. Unplug the monitor from its power source, wait approximately 10 seconds, and then plug it back in.
If you cannot fix the issue, we recommend you try using a different DisplayPort on your current PC or a different computer to connect using the same cable. Confused? Well, don’t be.
Sometimes, you do not realize whether the USB port or the cable is causing the error. Hence, to identify the error closely, you can either –
This will help you realize the point of error so that you can rectify it accordingly. If the issue is with the PC DisplayPort, it is a hardware error. We recommend that you call in an expert with the same to fix the error.
If the issue lies in the cable, a replacement can be ordered.
Check for the device drivers if you wish to fix the DisplayPort no signal issue. An outdated driver version can and will prohibit the DP cable from recognizing your display. Make sure you install the updated versions of the device drivers. Otherwise, your device may not provide a DisplayPort signal to the monitor. Check for the Dell monitor device name and serial number and go to the official website.

The next solution is to clear the display cache. To do so, disconnect the display from the system and download the Surface Dock registry file. This file will clear the cache whether you have a dock or not. Surface dock registry.reg should be executed. Yes, to allow changes to your Surface; yes, to confirm; and OK, to close the window. Reboot your Surface, connect the Dock and monitors, and test your external display again.
If your display has more than one DisplayPort, utilize the menu to pick the proper active input source into which you connected the DisplayPort connection. Assume the display has two DisplayPorts, ‘DisplayPort1’ and ‘ DisplayPort2.’ If your computer is plugged into the first DisplayPort, ensure the monitor’s input source is set to ‘DP1’ or ‘DP2’ for the second DisplayPort.
If your computer does not identify an external monitor attached through DisplayPort, updating your display/graphics drivers may assist you in resolving the issue.




As explained in the reasons, the refresh rate on the monitor is also responsible for DisplayPort’s no signal issue on Dell and other PCs. Changing it helps fix the issue. Hence, it is worth giving a try.
To change the refresh rate, follow these steps:
1. Press Windows + I to access Windows settings.

2. Click System > Display.
3. Click the Advanced display settings option.



6. Click Apply > OK.
Besides software issues, hardware issues can also lead to a “no dp signal from your device” issue. If all the above fixes fail to work, we suggest using an alternate cable and device. If the DisplayPort connection error goes away then there is an issue with the cable, change it to fix the issue.
If none of this helps, you Fix the DisplayPort No Signal error; the problem might be hardware-related. Please raise support ticket through https://helpdesk.pateam.co or send email to techsupport@pateam.co for assistance.