Remote Help Tools Step-By-Step Guide
Prepared by: | Paresh Parmar |
Version: | 1.0 |
Effective Date: | December 12, 2023 |
How to start a Remote Help tool connection
The firsts steps are similar for the user and the admin.
Open remote help via the start menu
Click Sign in
Click To Accept
Remote help generates and security code that you have to share with the user who need the support.
The user can insert this security code in the Security code for assistant column
Click Submit
As supporter select full control to take control or view screen to only get view permissions
As users you have to Allow the Connect.
A other way to launch remote help for the supporter:
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